I [heart] Primus
\<!\[CDATA *I sent the following email (without clever and/or ironic hyperlinks) to Steve, a technician at [Primus](http://www.primus.com.au/) after getting a toll-free number in record time.* Hi Steve,
Thanks so very much for the very fast turnaround on getting this new 1800 number provisioned for us. We were under pressure from a client of ours to tell them what number they would get right away .
While other phone companies were telling me that it would be at least a week before I could even know the phone number that we would get, after a 10 minute conversation with you around 3 this afternoon, not only did I have a good number reserved, but I had an application form in my Inbox as well.
When I followed up the form with you, you asked me when I’d like the number to be active – having dealt with other phone companies, both here and overseas, I said “Friday” in a vain hope that I might be able to get it up and running by next Monday or Tuesday. When you offered to have it running by the end of the business day today , I was astounded.
You went above and beyond the call of duty here. This means that there was a three hour turnaround from my first contact with Primus to having a working 1800 number that rang through to our lines. This is astoundingly good. I am a very very happy customer.
You and your colleagues in the customer engineering department have never failed to impress me with your technical aptitude, speed and overall quality of service. I wanted to single this episode out as being the most pleasant dealing I’ve ever had with any telecom company anywhere.
I believe that it’s just as important to give praise as it is to send evil flames, so I’m copying a couple of people who I assume are your bosses – I hope they see this and know what a fantastic job you’re doing. I’ve also raved to my MD about the excellent service I’m getting from Primus. We’d actually like to do something tangible for you, not just words – where are you located?
All the best,
Jurgen Schaub
IT & Systems Manager]]>