The state of “broadband” in Australia

My office has two Internet connections. One of them went down in the early hours of the morning. Now, here’s a quote from the [fault report](http://www.iinet.net.au/status/faultinfo/21798.html)  >  Our remote hands are unable to access the room within the Telstra Windsor exchange which holds the affected equipment, as the card reader on this door is broken, and the Telstra facilities manager on site is unable to access this room. 

Brilliant stuff.